Welcome to Dark Prime, a premium packaged drinking water brand operated by M/s AD Prime Beverages (FSSAI License: 10426010000047). By accessing this website and using our services, you accept and agree to be bound by the terms and provision of this agreement.
All payments for goods must be made via the accepted payment methods (COD or Online via Razorpay). Online transactions are processed securely. M/s AD Prime Beverages shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the service.
Your privacy is important to us. We only collect information that you voluntarily give us via email or other direct contact from you, such as name, phone number, and address.
We may use the information we collect about you to provide, maintain, and improve our Services, process transactions and payments (via Razorpay), and provide customer support.
Cancellations: Orders can be cancelled before they are dispatched for delivery. Once the order status is 'Out for Delivery', cancellation requests will not be entertained.
Refunds: If you cancel a prepaid order before dispatch, a full refund will be initiated within 5-7 business days to the original payment source (via Cashfree). If you receive damaged or defective goods, please contact our Customer Support within 24 hours of delivery for a replacement or a full refund.
We offer refund / exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms.
Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
Company: M/s AD Prime Beverages
Legal Entity: ASIF AHMADI
FSSAI License: 10426010000047
Email: darkprimecare@gmail.com
Helpline Number 1: +91 93043 12088
Helpline Number 2: +91 88252 86496
Working Hours: Monday to Friday, 10:00 AM - 5:00 PM